The price, currency, receiving organiser and refund deadline are shown before payment opens.
1. Price and currency
The total and currency are shown before you leave for the provider’s secure page. BookBall cannot change the amount in the browser.
2. Provider and recipient
Stripe processes the payment and transfers the relevant share to the organiser’s connected account. Stripe terms also apply.
3. Refund requests
A player may request a refund within the displayed deadline. The lead organiser may manage one where allowed. The backend validates state, identity, amount and policy; a request is not proof that funds have settled.
4. Cancellation and capacity
If payment arrives late, the match is cancelled or capacity has gone, the system may start a full refund. Settlement time depends on the payment method.
5. Disputes
A dispute or chargeback can change the displayed state. Do not duplicate requests; contact support with the match reference, never full card details.
6. Privacy
Data processing and retention periods are described in the Privacy policy.
7. Contact
For a payment issue, email soporte@bookball.app.